CANCELLATION / REFUND / DATE CHANGE CONDITIONS AND POLICIES
At the End of the World Train, we understand that unforeseen circumstances may arise that require you to cancel or modify the date of your visit. Therefore, we have established the following cancellation and date change policies.
Cancellations: Cancellations can be requested up to 24 hours in advance of the scheduled date, in which case 100% of the amount paid will be refunded. Cancellations requested within 24 hours prior to the scheduled date are not eligible for a refund (no show). No claims will be accepted after the aforementioned period.
Date changes: Date modifications for the service within the same season will be accepted at the current rate on the day of the excursion, subject to availability. Date changes for another season will be allowed with an additional charge equivalent to the fare difference between the original season and the new chosen season. Fare differences must be paid at the ticket office on the same day of the excursion, prior to boarding the train.
Seasons: High: From October 1st to March 31st or Easter, whichever comes first. Low: From April 1st or Easter, whichever comes first, to June 30th. Mid: From July 1st to September 30th.
IMPORTANT: Any changes or cancellations must be requested in writing, including the following information: name and surname of the reservation holder, reservation number, and reason for the cancellation. These details should be sent to: firstname.lastname@example.org. Refunds will be processed through the same payment method used for the purchase, exclusively.
Purchasing your ticket implies that you understand, accept, and agree to the detailed Change and Cancellation Policies, and we hope they assist you in planning your service with peace of mind. If you have any doubts or inquiries, please do not hesitate to contact us.